Mothers Day FAQ's

What are the qualifying products for this promotion?

- Elan E3, Black
- Siesta S2, White
- Siesta S2, Graphite
- Siesta Rise, Grey
- Siesta Charge, Polar
- Move R3, Black
- Move T4, Black
- Evoke F3, Black
- Evoke H3, Oak
- Evoke H4, Oak
- Evoke H6, Oak

Where can I locate the serial/product number?

Your product serial number can normally be found on the back, underside or in the battery compartment (if applicable) of your product - as part of the bar code label. Serial numbers are normally presented in a 6 number 2 letter 6 number format.

What is the Gift With Purchase (GWP)?

Urbanears Bluetooth On-Ear Headphones, Black or Red* (*Colour options while stocks last)

When can I purchase a qualifying product to be eligible for the promotion?

From 26/04/2019 until 12/05/2019 (inclusive)

When can I make a claim for this promotion?

Between 26/04/2019 until 12/06/2019 (inclusive)

How do I claim my gift for this promotion?

Claims must be made through the Pure cashback site -

What Proof of Purchase do I need to provide?

All claims must include a valid tax invoice including order number from a participating retailer.

How will I receive my gift?

After your claim has been approved you will receive tracking details and a tracking URL. Your gift will be delivered to the address you provide.

How long will it take to receive my gift?

Please allow for 4-6 weeks for fulfilment of your gift

Who are the participating retailers?

In selected Harvey Norman, Myer, David Jones, JB Hi-Fi, Amazon, The Good Guys, Bing Lee, Retravision, Independent retailer stores.

Are multiple claims permitted?

Multiple claims are permitted provided each claim is submitted with a valid proof of purchase for a unique Pure radio.

I didn’t receive an email confirming my claim?

If you have not received an email, please contact us at

I have a problem with my claim, who should I contact?

If you have any problems with your claim, please contact us at

Where can I find the terms and conditions?

Full terms & conditions for the promotion can be found at

I’m having issues with my claim, what should I do?

If you are having issues lodging your claim or uploading your tax invoice proof via your preferred internet browser (eg. Google Chrome or Mozilla Firefox), please try Internet Explorer.

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