EVOKE Flow Support

1. You must contact 's Technical Support Services to obtain a Returns Authorisation Code before sending your product to us. Without the Returns Authorisation Code, your product will not be easily identified and may simply be sent back to you, by return post.
2. When contacting 's Technical Support Services, please have your full return address and daytime contact phone number details ready to hand.
3. The returned item must have the issued Returns Authorisation Code clearly written on the outside of the packaging.
4. A clearly written description of the fault and any further information that you think may be useful to the engineers must be included with the returned item.
5. The address to where you would like the repaired or replaced product returned to must be included with the returned item.
6. If specifically requested by 's Technical Support Services, a copy of the original purchase receipt must be included with the returned item for warranty validation.

From the time your product reaches us, will endeavour to get your repaired or replaced product processed and back to you, via courier, within 15 working days. In some cases, if the item is to be replaced or parts need to be ordered, then this turnaround time may take longer than this.

Items out of warranty

If your product has failed outside of its warranty period, you can contact our out of warranty repair specialist:

The Radio Service Centre
Telephone: 01273 494996
Web: www.radiofix.co.uk